Privacy Policy
Privacy Policy
Last updated: 17 May 2026
Thump! Thump! respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit thumpthump.co.uk, buy from us, contact us, subscribe to our marketing, or interact with us online.
Thump! Thump! is a website about classic cars, surf culture, apparel and related lifestyle products. We mainly sell to customers in the United Kingdom, but we may also ship orders internationally.
Who we are
Thump! Thump! is the trading name of Satoms.
Our website address is: https://satoms.com/
For data protection purposes, Satoms is the data controller of your personal information.
You can contact us using the details below:
Email: support@thumpthump.co.uk
Personal information we collect
We may collect and use the following types of personal information.
Information you provide to us
When you place an order, create an account, contact us, subscribe to our mailing list, or interact with our website, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Account login details, if you create an account
- Marketing preferences
- Messages or enquiries you send to us
- Product reviews, feedback or survey responses
- Any other information you choose to provide
Payment information
When you make a purchase, payment is processed securely by our payment provider.
We do not normally store your full payment card details on our own systems. Payment information may be handled by third-party payment processors such as Stripe, PayPal, Klarna, Shopify Payments, WooPayments.
Information collected automatically
When you use our website, we may automatically collect technical and usage information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visit
- Referring website
- Products viewed
- Shopping cart activity
- Cookie and tracking preferences
This helps us operate the website, improve user experience, understand how visitors use the site, detect security issues and support our marketing activities.
How we use your personal information
We use your personal information to:
- Process and deliver your orders
- Take payments and issue refunds
- Send order confirmations, delivery updates and customer service messages
- Manage your customer account
- Respond to enquiries and support requests
- Handle returns, exchanges and complaints
- Provide website functionality
- Improve our products, website and customer experience
- Send marketing emails where you have consented or where permitted by law
- Show relevant advertising, where applicable
- Prevent fraud, misuse of our website and security incidents
- Comply with tax, accounting, customs and legal obligations
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
We may rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Processing and delivering orders | Contract |
| Taking payments and issuing refunds | Contract |
| Sending order and delivery updates | Contract |
| Responding to customer enquiries | Contract or legitimate interests |
| Managing customer accounts | Contract |
| Fraud prevention and website security | Legitimate interests |
| Improving our website and services | Legitimate interests |
| Sending marketing emails where consent is required | Consent |
| Sending marketing to existing customers where permitted | Legitimate interests |
| Meeting accounting, tax and legal obligations | Legal obligation |
| Managing international shipping, customs and import documentation | Contract and legal obligation |
Marketing communications
If you subscribe to our mailing list or choose to receive marketing from us, we may send you emails about new products, offers, classic car culture, surf-related apparel, events, promotions and Thump! Thump! updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work properly, improve performance, understand visitor behaviour and support marketing or advertising activity.
Cookies may be used for:
- Essential website functions
- Shopping cart and checkout functionality
- Customer account login
- Security and fraud prevention
- Website analytics
- Marketing and advertising
- Remembering your preferences
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may only be used where required consent has been given. ICO guidance under PECR says consent is generally required for non-essential cookies. (ICO)
You can manage cookies through our cookie banner, where available, or through your browser settings.
For more detail, see our Cookie Policy:
Who we share your information with
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processors
- Ecommerce platform providers
- Website hosting providers
- Delivery companies and couriers
- Customs brokers and international shipping partners
- Email marketing providers
- Analytics providers
- IT support providers
- Fraud prevention and security providers
- Professional advisers, such as accountants or legal advisers
- Regulators, authorities or law enforcement where legally required
We only share the information necessary for the relevant purpose.
International shipping and customs
If you place an order for delivery outside the United Kingdom, we may need to share your name, address, phone number, email address, order details and delivery information with couriers, postal providers, customs authorities, customs brokers or other delivery partners.
This may involve sending your personal information outside the UK where necessary to fulfil your order and comply with customs or import requirements.
International data transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we will take appropriate steps to protect your personal information in accordance with applicable data protection law. This may include using countries with adequacy arrangements, approved contractual safeguards, or other lawful transfer mechanisms. ICO guidance states that UK organisations need to consider transfer rules where personal information is sent outside the UK. (ICO)
How long we keep your information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods include:
- Order and transaction records: retained for accounting, tax and legal purposes
- Customer service messages: retained for as long as needed to manage enquiries and resolve issues
- Marketing preferences: retained until you unsubscribe or ask us to delete your details
- Account information: retained while your account remains active, unless deletion is requested and we are able to delete it
- Website analytics data: retained according to the settings of our analytics provider
We may retain certain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
How we protect your personal information
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure website connections
- Access controls
- Password protection
- Secure payment processing
- Regular website and system maintenance
- Limiting access to personal information to those who need it
No website or online service can be guaranteed to be completely secure, but we take reasonable steps to protect your information.
Your rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for a copy of your information in a portable format
- Withdraw consent where we rely on consent
- Complain to the Information Commissioner’s Office
These rights may be subject to legal limits or exceptions.
To exercise your rights, please contact us at:
support@thumpthump.co.uk
We may need to verify your identity before responding to your request.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
ICO website:
https://ico.org.uk
Third-party links
Our website may contain links to third-party websites, including social media platforms, partner websites or external content.
We are not responsible for the privacy practices, security or content of those third-party websites. You should read their privacy policies before providing personal information to them.
Social media
If you interact with Thump! Thump! on social media, the relevant social media platform may collect and process your personal information according to its own privacy policy.
We may receive information such as your username, profile information, comments, messages, likes or shares depending on how you interact with us.
Children’s privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business, legal obligations or how we handle personal information.
The latest version will always be available on this page.
Contact us
For questions about this Privacy Policy or how we handle personal information, please contact:
Thump! Thump!
Email: support@thumpthump.co.uk